FAQ

What types of jewellery do you sell?

RCJN Jewellers sells a wide range of jewellery, including gold, diamond, and gemstone pieces. We also offer traditional and contemporary jewellery.

Do you offer custom design services?

Yes, we offer custom design services for customers who want to create a unique, personalized piece of jewellery. Our expert designers will work with you to create a custom design proposal that meets your specifications.

Can you repair my broken jewellery?

Yes, we offer jewellery repair services for everything from fixing a broken clasp to replacing missing gemstones.

How often should I get my jewellery cleaned?

We recommend getting your jewellery professionally cleaned every six months to a year, depending on how often you wear it.

Do you offer appraisals?

Yes, we offer professional appraisal services conducted by certified gemologists.

Can I sell my gold jewellery to you?

Yes, we offer gold buying services and will offer you a fair price based on current market values.

How long does it take to design a custom piece of jewellery?

The timeline for custom jewellery design depends on the complexity of the design and the availability of materials. We’ll work with you to establish a timeline that meets your needs.

Do you offer financing options?

Yes, we offer financing options through our partnership with leading financing companies.

Can I bring in my own gemstones to use in a custom design?

Yes, we’re happy to work with customers who want to incorporate their own gemstones into a custom design.

What is your return policy?

We offer a 30-day return policy for all jewellery purchases, provided that the item is in its original condition and accompanied by a valid receipt.

What is the difference between 14k and 18k gold?

The difference between 14k and 18k gold is the amount of pure gold in the alloy. 14k gold contains 58.5% pure gold, while 18k gold contains 75% pure gold. This affects the color, durability, and price of the gold.

Can you resize my ring?

Yes, we offer ring resizing services. Our expert jewelers will carefully resize your ring to ensure a comfortable and secure fit.

Can you remodel my old jewellery and family heirlooms into contemporary designs?

Yes, our vast knowledge helps do that at a nominal cost.

Do you offer engraving services?

Yes, we offer engraving services for most types of jewellery. We can engrave names, initials, dates, and other special messages.

What is the best way to care for my jewellery?

To keep your jewellery looking its best, we recommend storing it in a clean, dry place, avoiding exposure to chemicals and extreme temperatures, and cleaning it regularly with a soft cloth.

How do I know my ring size?

The most accurate way to determine your ring size is to visit our store and have one of our expert jewelers measure your finger. If you can’t visit our store, we offer an online ring size guide that you can use to determine your size at home.

Can you create a matching wedding band for my engagement ring?

Yes, we offer custom wedding band design services and can create a matching band that complements your engagement ring perfectly.

What is your warranty policy?

We stand behind the quality of our jewellery and offer a warranty that covers manufacturing defects for a specified period of time. Our warranty policy varies by product, so please ask a sales associate for more information.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Please contact us for more information on shipping rates and delivery times.